Company OKRs

Company Mission:

@Accelerate the world's transition to sustainable food systems

⁠

Objective

Key Result

Timeframe

KR Owner

Measurement

Progress

Status

KR Status

Last Modified

Modified By

Objective

Key Result

Timeframe

KR Owner

Measurement

Progress

Status

KR Status

Last Modified

Modified By

Make sure every team member is happy

1

Be in the top 10% of engagement drivers benchmarked against other technology companies

Summer 2020

%

000

5

❗️At Risk

Final

12/7/2022, 11:41 AM

System Writer

Deliver the best video call experience for our customers

2

Achieve NPS score of 50 or higher for calls

Summer 2020

#

000

🎯 On Track

Needs Values

12/7/2022, 11:41 AM

System Writer

Achieve CSAT rating of 90%

Summer 2020

%

000

🎯 On Track

Final

12/7/2022, 11:41 AM

System Writer

Achieve market leading status in core geographies

2

Achieve 62.5% market share for video chat

Summer 2020

%

000

🎯 On Track

Final

12/7/2022, 11:41 AM

System Writer

Achieve 3.3% monthly churn within 12 months of launch

Summer 2020

%

000

🎯 On Track

Final

12/7/2022, 11:41 AM

System Writer

Create a reliable, seamless, and smart X experience.

4

Increase share of wallet from X to Y

Summer 2020

#

000

20

🎯 On Track

Draft

12/7/2022, 11:41 AM

System Writer

Reduce average time user placing the call by X%

Summer 2020

%

000

65

🎯 On Track

Draft

12/7/2022, 11:41 AM

System Writer

Achieve video quality rating of X

Summer 2020

#

000

66

✅ Complete

Final

12/7/2022, 11:41 AM

System Writer

Achieve call accuracy of 95%

Summer 2020

%

000

100

✅ Complete

Final

12/7/2022, 11:41 AM

System Writer

Empower customers to seamlessly discover, sign-up and X from all of their Y, delivering immediate value to their business.

4

Achieve X% of New Active Users Self Onboarded

Summer 2020

%

000

34

🎯 On Track

Final

12/7/2022, 11:41 AM

System Writer

Increase Share of video calls for each User from X to Y

Summer 2020

#

000

50

✅ Complete

Needs Values

12/7/2022, 11:41 AM

System Writer

Reduce Average Time between App Download and First Call from X to Y

Summer 2020

#

000

15

🎯 On Track

Final

12/7/2022, 11:41 AM

System Writer

Improve Retention from X% to Y%

Summer 2020

%

000

0

➖ Not Started

Draft

12/7/2022, 11:41 AM

System Writer

Build a one-tap onboarding experience

4

Increase daily active users on app from X to Y.

Summer 2020

#

000

10

🎯 On Track

Final

12/7/2022, 11:41 AM

System Writer

Increase share of partner wallet on app from X% to Y%.

Summer 2020

%

000

0

➖ Not Started

Needs Values

12/7/2022, 11:41 AM

System Writer

Achieve an average customer satisfaction (CSAT) rating of 5 for the in-call experience.

Summer 2020

#

000

56

🎯 On Track

Draft

12/7/2022, 11:41 AM

System Writer

Increase K-factor from 0 to Y.

Summer 2020

#

000

30

🎯 On Track

Draft

12/7/2022, 11:41 AM

System Writer

⁠