Status
Is the PRD in progress, ready for review or complete?
Opportunity
What prompted this initiative? Why is this opportunity or problem worth prioritizing today?
Most typically want to engage with programs as they know that this is the shortest path to seeing results. Most members start off interested in programs. But, that engagement gradually declines as a member matures.
This is an opportunity as members that primarily engage with program content have the lowest overall churn.
In our NPS survey, we see many members requesting program recommendations that are more personalized and contextual.
If we are able to get more members continuing to engage with programs, then we may be able to increase engagement and retention levels on Tonal.
Approach
How will you tackle this project?
We will collect relevant content preference data during onboarding Preference data will be used alongside inferred preferences to determine the next best program The next best program will be presented with short explanations as to why the program is best A member will have the ability to refresh their next recommended program Goals & KPIs
What are you trying to accomplish? What does success look like?
OKR Contribution: @30% increase in members who struggled to decide next program
Design
Relevant design artifacts.
Requirements
Launch Checklist
Sanity check to ensure we have all of the details ironed out.
PRD Alignment
Do we feel like this PRD is ready to bring into development?
Discussion