Ticketing system for HR & Workplace teams

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Ticketing system for HR & Workplace teams

How it works

Notifications 🛎️

Admin⁠

page, you will receive an alert for every new form submission.

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Acknowledgement 👀

Let the employee know that you have received their request by using our

Slack Pack⁠

Read through the request

Include any internal notes about the request (the employee will not see these notes)

Click the Acknowledge button so that the employee is informed that their request has been received and read.

When you push the Acknowledge button, the employee will receive the following:

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Updates 👋

Once you are ready to take action and inform the employee of the update, you can also work from the doc to update the employee over Slack.

Write your response to the ticket request in the Updates column.

Include the date to help track

Click the Send Update button

The Employee receive a message like this

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Additional updates will look like this

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Closing out a ticket ✅

Once a ticket request is completed, in the same In Progress table, you can click the Close Out Tix to mark is as done. It will be removed from your In Progress and Blocked tables. The employee will receive the following message:

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Don’t have the Slack Pack?

The Slack Pack is included with the

Pro plan⁠

. If you would like to stay on the Free plan, you can change the buttons to Notify() instead.

See here⁠

for instructions on how to set up.

Notifications 🛎️

Acknowledgement 👀

Updates 👋

Closing out a ticket ✅

Don’t have the Slack Pack?

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Want to print your doc?
This is not the way.

Try clicking the ⋯ next to your doc name or using a keyboard shortcut (

CtrlP

) instead.