Template: RCR Brainstorm (optional)

Before presenting your RCR writeup to the broader team, you may need to brainstorm possible problems, root causes, and solutions. This template helps you follow the double diamond model to help you diverge on possibilities and then converge through upvoting and discussing.

Instructions

Copy this page, share it with a smaller working team, and then schedule a brainstorm. Start the meeting with 5 minutes of adding to Step 1: Problem ideas. Spend 5-10 mins voting and discussing. Then check the box to select the idea(s) that best identify the problem. Repeat for steps 2 and 3.

Pro-tip: Coda Zoom App

Host a meeting using the

Coda Zoom App

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, add participants to the doc, and click collaborate to brainstorm for discovery.

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Copy this page

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Clear sample data

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Step 1: Brainstorm Problems

Idea

Author

Upvote

Downvote

Notes

Selected

Idea

Author

Upvote

Downvote

Notes

Selected

1

Customer returns are at an all-time high

2

2

Paper quality has decreased

4

1

3

Dunder Mifflin’s NPS has decreased

3

2

There are no rows in this table

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Step 2: Brainstorm Root Causes

Idea

Author

Upvote

Downvote

Notes

Selected

Idea

Author

Upvote

Downvote

Notes

Selected

1

Our largest customer, Vance Refrigeration, bought a new printer that is incompatible with our paper

1

3

2

The warehouse team isn’t doing QC on incoming shipments

2

3

Our paper manufacturer switched to a new, less durable pulp

4

There are no rows in this table

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Step 3: Brainstorm Solutions

Idea

Author

Upvote

Downvote

Notes

Selected

Idea

Author

Upvote

Downvote

Notes

Selected

1

Ask our manufacturer to improve pulp quality

4

2

Hire an assistant to the regional manager

1

2

3

Sell paper that is compatible with more printers

3

There are no rows in this table

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Meeting Notes & Action Items