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Betty Huang
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🗽 NYC
Khoi Pham
Computer Guy
🌉 SF
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Keep the business running smoothly, and securely.
Most companies, especially those in the digital realm, rely on the IT department to ensure that their network of computers function properly and connect well. The IT department has three major areas of concern, which include governance of the company's technological systems, maintenance of the infrastructure, and functionality of the systems overall. Beyond that, professionals within the IT department work internally on computer software and hardware in many ways that allow a business to be successful.
Each member of the IT department fulfills an important role for the company. Some are responsible for multiple areas of the IT department, especially in smaller companies. In other circumstances, there may only be one IT professional within a company. Here are the main responsibilities within the IT department:
Whether the IT team is composed of two members or 20, there always seems to be a never-ending list of tasks to be done. Most employees don't realize that the IT team is responsible for much more than fixing computer problems and helping them log back in to the computer when they forget a password.
Administration
IT administrators play an integral role within a company and the IT department itself. They are the go-to person when someone needs help with a technological issue or has just joined the company and needs help navigating new equipment. The duties of an administrator may overlap with other team members at times. For instance, the jobs of system administrators and network administrators may have a similar structure but different focus. Some common administrative duties include the following:
Technical support
When people need access to computer systems or require troubleshooting assistance, they typically get referred to the technical support team. Tech support professionals are especially handy at fixing problems related to hardware and software issues, though their role within the company does not end there. Another large part of their job involves educating people and answering questions relating to the technologies they use. Here is a list of duties they may perform:
Communication
In a business setting, there are several instances where the IT team helps facilitate successful communication between all parties involved. Companies may need to communicate with potential or existing clients through different methods of technology. Meetings and interviews via web technology are becoming increasingly popular with advancements in digital technology. The IT team is trained to assist if those important connections fail. Here is a more detailed list of IT responsibilities tied to communication:
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