User Journey Quiz

Note: This Quiz is an additional resource referenced in Activity 1: Understand All User's Journeys in the

Implementation⁠

phase.

Who are the primary users of our product?

Describe them. How familiar are they with technology? How did they hear about our product? How did they learn to use our product?

Who else might use our product? Repeat the above questions for these users.

What might be different for them than our primary user?

Where will users be when they use our product?

A classroom? At home? At the library? In a coffee shop?

Are they alone or with others?

What will happen if internet connectivity is weak?

Will this differ for Black and Brown students? For low income students?

Walk through the journey a user will take while using our product:

Step 1:

Step 2:

Step 3:

Step 4:

Step 5:

Where might Black or Brown students get discouraged, confused, or stuck?

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