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Facts
...and we found out this...
A fact is an observation about our users' experience on our platforms that is noted in the context of a quantitatives or qualitatives .
1. Click on the "add an observation" button and select the product/team concerned.
2. Fill in and complete the information in each column.
3. Use the filters to search for an observation, don't forget to select the desired product.
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Product(s)
Fact
Experiment
Associated insight(s)
Device(s)
Zone(s)
Tag(s)
Target(s)
Persona(s)
User's feeling
Archive
Product 🐡
I didn't understand how it works.
NPS - June 2021
Only relevant features are used
Mobile iOS
Mobile Android
Homepage
Readability
49+
MR BRILLIANT
⬜️
Product 🐡
★★ Hey Guys, I am Larry Page, I need your template to manage my products, why is it still in French?!
Retours Store Product 🦋 - Q2 2021
The service needs to be translated in english
Mobile iOS
Mobile Android
All
Accessibility
35-48 years
15-34 years
MISS KIND
⬜️
Product 🦋
(App Store)★★ US v6.19.1 I cannot search
Retours Store Product 🦋 - Q2 2021
The search engine is not visible
Mobile iOS
Mobile Android
All
Search
35-48 years
15-34 years
49+
MR BRILLIANT
⬜️
Product 🦋
★★★ would be perfect with a search box
Retours Store Product 🦋 - Q2 2021
The search engine is not visible
Mobile iOS
Mobile Android
All
Page - OKRs
Page - Experiments
Search
35-48 years
15-34 years
49+
MISS ENERGY
⬜️
Product 🐡
“Please add a search box, it is painful to scroll down all categories of the website”
“How do we use our search engine?” - April 2020
The search engine is not visible
Web responsive
All
Page - Insights
Page - Facts
Search
35-48 years
15-34 years
49+
MISS KIND
MR BRILLIANT
⬜️
Product 🦎
Only 3% of visitors use the search engine
Analytics Suite - January 2021
The search engine is not visible
Web responsive
All
Page - OKRs
Page - Prioritized insights
Page - Experiments
Search
35-48 years
15-34 years
49+
MISS ENERGY
⬜️
Product 🐡
“Oh, I didn't notice the search engine”
“How do we use our search engine?” - April 2020
The search engine is not visible
Web responsive
Mobile iOS
All
Search
35-48 years
15-34 years
49+
MISS KIND
⬜️
Product 🐡
The user didn’t see the search box
“How do we use our search engine?” - April 2020
The search engine is not visible
Web responsive
Mobile iOS
Mobile Android
All
Search
35-48 years
15-34 years
49+
MISS ENERGY
⬜️
Product 🦎
Product 🐡
Users don’t find the search box
“How do we use our search engine?” - April 2020
The search engine is not visible
Mobile iOS
Web responsive
All
Search
35-48 years
15-34 years
49+
MISS KIND
⬜️
Product 🐡
Product 🦎
Users naturally use the new row at the end of the table instead of a button
“How do we use our search engine?” - April 2020
Only relevant features are used
Web responsive
All
Navigation
35-48 years
15-34 years
49+
MISS ENERGY
⬜️
Product 🦎
80% of users use the New row button directly on the table
Analytics Suite - January 2021
Only relevant features are used
Architecture is hard to understand
Web responsive
Page - Experiments
Navigation
35-48 years
15-34 years
49+
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11
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